Kim has been an integral part of our journey over the past three years. She first joined us as a carer, bringing with her a compassion and dedication that quickly set her apart. Her relentless pursuit of excellence in care has seen her progress impressively through our ranks, achieving both Level 3 and Level 5 qualifications.

As she embarks on this new role, Kim will be taking charge of the day-to-day operations of care delivery in St Helens and the surrounding areas. Her passion for providing outstanding care is evident in everything she does, and we have no doubt that she will lead our team with the same commitment and enthusiasm that has defined her career thus far.

Kim’s journey is a testament to the potential that resides within our team, and we are proud to support her as she takes on this vital leadership position. Her drive to make a positive impact in the lives of our clients is truly inspiring, and we are excited to see how she will continue to enhance the quality of care that we deliver.

Congratulations once again, Kim! Here’s to many more accomplishments in your career and the continued success of Candour Care!

Stay tuned for more updates from us, and as always, thank you for your continued support in delivering exceptional care in our community.

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Joanne has consistently demonstrated an unwavering commitment to her role, going above and beyond to support the individuals she serves. Her compassionate approach, exceptional skills, and dedication to fostering a nurturing environment create a lasting impact on the lives of our clients and their families.

This regional award is not only a recognition of Joanne’s hard work, but also a testament to the positive influence she has within our community. We believe that every act of kindness and every moment of care counts, and Joanne embodies this philosophy perfectly.

We are incredibly proud to have her as a member of the Candour Care family. Her recognition is a reminder of the everyday heroes who work tirelessly to make a difference in the lives of others. Congratulations, Joanne! Thank you for your incredible contributions and for inspiring all of us to strive for excellence in care.

Stay tuned for more updates and stories of our amazing team members at Candour Care, where compassion and excellence go hand in hand.

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From our very first day, we’ve been driven by a simple but powerful mission—to provide compassionate, reliable, and person-centred care that truly makes a difference. Six years on, that mission remains at the heart of everything we do.

Six Years of Impact

Over the past six years, we’ve grown from a small, dedicated team into a trusted care provider known for excellence across Newton-le-Willows and St Helens. Our journey has been shaped by:

• Outstanding care teams who go above and beyond every single day
• Strong relationships with clients, families, and local partners
• Consistent quality reflected in our care plans, training, and compliance
• A culture of kindness that runs through every visit, every conversation, every moment

Whether supporting someone with daily routines or helping them navigate complex health needs, we’ve always believed that care is more than a service—it’s a connection.

Looking Back, Moving Forward

We’ve celebrated countless milestones with our clients and staff, from birthdays and recoveries to promotions and qualifications. And while we’re proud of our past, we’re even more excited about what’s ahead.

In the coming months, we’ll be:

• Expanding our Key Worker programme to enhance continuity of care
• Investing in training and development to support our growing team
• Exploring new ways to innovate and improve our services

A Heartfelt Thank You

To our clients, families, staff, and supporters—thank you. Your trust, dedication, and belief in our mission have made these six years not just possible, but meaningful.

Here’s to the next chapter of care, compassion, and community.

With gratitude,
The Candour Care Group Team

The post 🎉 Celebrating Six Years of Exceptional Care at Candour Care Group appeared first on Candour Care Group.

Whether you need a little extra support or full-time care, our team is here to provide personalised, compassionate care—right in the comfort of your own home.

What Makes Candour Care Different?

We believe care should feel like comfort, not compromise. That’s why our services are:

• Private and tailored to your individual needs
• Delivered by fully trained, friendly professionals
• Designed to help you stay independent, safe, and supported
• Available 7 days a week, with flexible scheduling

From medication support and personal care to companionship and mobility assistance, we bring the care to you—no clinics, no stress, no disruption.

Now Serving Croft, Culcheth & Nearby Villages

These vibrant communities deserve care that’s as personal as the people who live there. Whether you’re in a quiet lane in Croft or a family home in Culcheth, our carers are local, reliable, and ready to help.

We’re proud to extend our services to these areas, bringing our six years of excellence in care delivery to even more homes across Warrington.

Thinking of Switching Providers? It’s Easy.

If you’re currently receiving care but feel it’s time for a change, switching to Candour Care is simple. We’ll guide you through every step, from transferring care plans to introducing your new carer—no hassle, no pressure.

We handle the paperwork, the coordination, and the transition so you can focus on what matters: feeling safe, supported, and respected.

Ready to Learn More?

If you or a loved one live in Croft, Culcheth, or nearby and are looking for private home care with heart, we’d love to hear from you. Call us, email us, or pop by for a chat—we’re here to help.

Candour Care Group: Where care meets comfort, and community comes first.

The post 🚗 Candour Care Comes to Warrington: Private Home Care in Croft, Culcheth & Surrounding Areas appeared first on Candour Care Group.

At Candour Care Wigan, we believe that everyone deserves to feel supported and valued in the comfort of their own home. That’s why we offer a range of services tailored to meet the needs of our clients, including:

Companionship: Providing friendly visits to combat loneliness and foster connections. Domestic Support: Helping with everyday tasks to make life easier.
Shopping Assistance: Ensuring our clients have what they need without the stress. Cleaning and Ironing: Keeping homes tidy and welcoming.

But that’s just the beginning! In the coming months, we are excited to announce that we will expand our offerings to include full care services. Whether it’s quick pop-in visits or comprehensive live-in care, we are dedicated to meeting the diverse needs of our community.

Susie’s commitment to providing high-quality care is at the core of our mission. She believes in empowering our clients to thrive and live with dignity and joy at home. With Candour Care Wigan, you can trust that you or your loved ones are in caring hands.

Join us on this journey as we work to enhance the lives of vulnerable adults in Wigan. Stay tuned for updates on our full range of services, and feel free to reach out if you have any questions or need support. Together, we can make a difference!

Welcome to the Candour Care family!

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In her short time with us, Kim quickly rose through the ranks, first becoming our Field Supervisor and now stepping into this vital leadership role. Her commitment to professional growth is evident, having recently completed her Level 3 Health & Social Care apprenticeship, which has equipped her to become an advanced practitioner in social care.

But that’s not all! Kim is also our resident Moving and Handling Trainer, First Aider, and Mental Health First Aider, playing a crucial role in ensuring our team is well-equipped to provide the highest standard of care.

Please join us in congratulating Kim on this well-deserved promotion! We are excited to see how she will continue to inspire both our team and the communities we serve. Here’s to a bright future ahead!

The post 🎉 Exciting News: Kim Knowles Promoted to Deputy Manager at Candour Care Group! 🎉 appeared first on Candour Care Group.

A Sweet Surprise for Local Children

Easter is a time of joy, hope, and, of course, chocolate! Business For Youth is on a heartfelt mission to make sure that no child in Newton Le Willows misses out on the excitement of finding an Easter egg. With our donation, we hope to bring smiles and sweet surprises to children across the area.

Why Business For Youth?

Business For Youth is dedicated to supporting young people in our community through various initiatives. Their commitment to providing resources and opportunities is inspiring, and we are thrilled to partner with them in this delightful campaign. By donating these Easter eggs, we not only contribute to their mission but also reinforce our belief in the importance of community engagement and support.

The Impact of Giving

Every Easter egg represents more than just a chocolate treat; it symbolizes hope, joy, and a sense of belonging for the children who receive them. As part of the Candour Care Group family, we understand the significance of fostering community ties and uplifting those around us. This donation is a small but meaningful step toward making a positive impact in the lives of our local youth.

Join Us in Spreading Joy!

We encourage everyone in Newton Le Willows to join us in this wonderful initiative! Whether it’s donating Easter eggs, volunteering your time, or simply spreading the word, every little effort counts. Together, we can ensure that all children in our community experience the joy of Easter.

Thank You!

A heartfelt thank you goes out to everyone who makes initiatives like this possible. At Candour Care Group, we believe that together we can create a brighter future for our community. Let’s spread joy and kindness this Easter season!

Stay tuned for more updates on our community initiatives, and happy Easter to all!

For more information on how you can get involved with Business For Youth or to learn more about their mission, visit Business For Youth’s official website. Let’s make this Easter unforgettable for all the children in Newton Le Willows!

The post Spreading Easter Cheer: Candour Care Group Donates 84 Easter Eggs to Business For Youth! appeared first on Candour Care Group.

A Celebration of Community and Craftsmanship

The Newton Beer Festival is not just about great drinks; it’s a testament to the thriving community spirit that makes Newton Le Willows a special place to live and work. With a diverse selection of local breweries showcasing their finest brews, attendees will have the opportunity to taste unique flavors and discover the stories behind each craft beer. Whether you’re a seasoned beer enthusiast or just looking to enjoy a fun day out, this festival has something for everyone!

Candour Care Group’s Commitment to Community

At Candour Care Group, we believe in giving back to the communities we serve. Our sponsorship of the Newton Beer Festival is a reflection of our commitment to fostering local connections and supporting initiatives that bring people together. We are excited to engage with festival-goers, share our mission, and highlight the importance of community care.

What to Expect at the Festival

During the festival, you can look forward to:

• An Impressive Lineup of Craft Beers: Sample a variety of beers from local breweries, each with its own unique flavor profile.
• Delicious Food Vendors: Savor mouth-watering dishes from local eateries, perfectly paired with your favorite brews.
• Live Entertainment: Enjoy live music and entertainment throughout the festival, creating a lively atmosphere for all ages.
• Fun Activities: Participate in games and activities designed to entertain and engage the community.

Join Us!

We invite everyone to join us at the Newton Beer Festival to celebrate the best of local craftsmanship and community spirit. Visit our booth and meet our team to learn more about Candour Care Group and how we are making a difference in the lives of those we serve.

Mark your calendars for April 4th to 6th, and get ready for a weekend filled with fun, flavor, and friendship. Let’s raise a glass to community, connection, and the joy of good beer!

Stay tuned for more updates, and we look forward to seeing you at the festival! Cheers!

For more information about the Newton Beer Festival, including ticket details and a full schedule of events, visit Newton Beer Festival’s official website.

Together, let’s make this festival an unforgettable experience!

The post Candour Care Group: Proud Platinum Sponsor of the Newton Beer Festival! appeared first on Candour Care Group.

Last year was a whirlwind for us as we relocated our office, adapting to new spaces and opportunities. Despite the hustle and bustle of moving, our commitment to excellence and innovation remained unwavering. We are proud to say that our team has worked tirelessly to ensure that we not only maintain our high standards but also exceed them.

As we set our sights on June 2025, we are more determined than ever to bring home the trophy once again. This event is not just about recognition; it’s about celebrating the amazing people and organisations that contribute to our industry. We are honored to be part of such a vibrant community.

We invite you to join us on this exciting journey! Stay tuned for updates as we prepare for the event and continue to strive for excellence in everything we do. Your support means the world to us, and we can’t wait to make you proud at the awards ceremony.

Thank you for being a part of our story. Let’s take home the award together!

#TeamCandourCareGroup

The post Exciting News: We’re Shortlisted Again for the 2025 People’s Choice Awards! appeared first on Candour Care Group.

What is PAMMS?

PAMMS is a comprehensive assessment framework designed to ensure that care providers meet essential quality standards. Developed by the Care Quality Commission (CQC) and used across various health and social care settings, PAMMS evaluates providers on a range of criteria, including:

• Service Delivery: How well services are planned, provided, and adapted to meet the needs of individuals.
• Safety and Effectiveness: Assessing whether care is delivered in a safe environment and leads to positive outcomes for service users.
• Well-Led: Evaluating the leadership and management of the organization, ensuring a culture of openness and accountability.
• Involvement and Empowerment: Focusing on how well we engage with our service users and their families, ensuring their voices are heard and respected.

The PAMMS inspection process involves rigorous scrutiny by trained inspectors who gather evidence through interviews, observations, and reviews of documentation. Achieving an ‘excellent’ rating means we have not only met but exceeded the expectations set forth by these standards.

Why This Rating is Significant

1. Quality of Care: Our ‘excellent’ rating is a testament to the high-quality care we provide at Candour Care St Helens. It reassures our service users and their families that we prioritize their well-being and safety.
2. Continuous Improvement: The evaluation process encourages us to reflect on our practices and identify areas for enhancement. This commitment to continuous improvement ensures we stay at the forefront of care excellence.
3. Trust and Transparency: Achieving an ‘excellent’ rating fosters trust within our community. It shows that we are transparent about our performance and are dedicated to maintaining open lines of communication with our stakeholders.
4. Empowered Staff: Our staff play an integral role in this success. Their hard work, compassion, and professionalism have been recognized in this inspection. An empowered workforce is essential to delivering exceptional care, and we are proud to support their development.
5. Community Impact: By maintaining high standards of care, we positively impact the lives of those we serve in St Helens. Our success in the PAMMS inspection reinforces our mission to enhance the quality of life for our service users. A Team Effort

This achievement would not have been possible without the dedication and passion of our incredible team. From our care staff to our management, everyone at Candour Care St Helens has contributed to this success. We believe in fostering a culture where every team member feels valued and empowered to make a difference.

Looking Ahead

While we celebrate this significant achievement, we understand that excellence is not a destination but a journey. We are committed to maintaining our high standards and will continue to seek feedback and opportunities for growth. Our goal is not only to meet the needs of our service users but to exceed their expectations consistently.

In conclusion, we are proud of our recent PAMMS inspection results and the recognition they bring to our efforts at Candour Care St Helens. We invite our community to join us in this celebration of excellence and look forward to continuing to provide outstanding care for years to come.

Thank you for your support!

Candour Care St Helens – Where Care Meets Excellence.

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