Over the past seven years, Candour Care Group has continued to grow and develop, always remaining focused on providing high-quality care and support to the people we serve. Our birthday celebration was a wonderful opportunity to bring colleagues together, reflect on our journey and recognise the dedication of the entire Candour Care Group team.

We are also incredibly proud to announce that we have been named a Top 20 Care Provider in the North West of England. This award is a fantastic achievement and reflects the commitment, compassion and hard work shown by our staff every day.

Our success would not be possible without the people who make Candour Care Group what it is. We would like to thank our dedicated team, the individuals we support, their families and everyone who has been part of our journey over the past seven years

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With a hands-on approach, Gemma actively engages with both staff and clients, assessing needs while implementing best practices in care delivery. Her keen observational skills allow her to identify areas for improvement and quickly address challenges that may arise in the field. Gemma’s dedication to training and mentoring her team contributes to their professional growth, ensuring that our clients receive consistent, high-quality care tailored to their individual requirements.

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Kim has been an integral part of our journey over the past three years. She first joined us as a carer, bringing with her a compassion and dedication that quickly set her apart. Her relentless pursuit of excellence in care has seen her progress impressively through our ranks, achieving both Level 3 and Level 5 qualifications.

As she embarks on this new role, Kim will be taking charge of the day-to-day operations of care delivery in St Helens and the surrounding areas. Her passion for providing outstanding care is evident in everything she does, and we have no doubt that she will lead our team with the same commitment and enthusiasm that has defined her career thus far.

Kim’s journey is a testament to the potential that resides within our team, and we are proud to support her as she takes on this vital leadership position. Her drive to make a positive impact in the lives of our clients is truly inspiring, and we are excited to see how she will continue to enhance the quality of care that we deliver.

Congratulations once again, Kim! Here’s to many more accomplishments in your career and the continued success of Candour Care!

Stay tuned for more updates from us, and as always, thank you for your continued support in delivering exceptional care in our community.

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Joanne has consistently demonstrated an unwavering commitment to her role, going above and beyond to support the individuals she serves. Her compassionate approach, exceptional skills, and dedication to fostering a nurturing environment create a lasting impact on the lives of our clients and their families.

This regional award is not only a recognition of Joanne’s hard work, but also a testament to the positive influence she has within our community. We believe that every act of kindness and every moment of care counts, and Joanne embodies this philosophy perfectly.

We are incredibly proud to have her as a member of the Candour Care family. Her recognition is a reminder of the everyday heroes who work tirelessly to make a difference in the lives of others. Congratulations, Joanne! Thank you for your incredible contributions and for inspiring all of us to strive for excellence in care.

Stay tuned for more updates and stories of our amazing team members at Candour Care, where compassion and excellence go hand in hand.

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From our very first day, we’ve been driven by a simple but powerful mission—to provide compassionate, reliable, and person-centred care that truly makes a difference. Six years on, that mission remains at the heart of everything we do.

Six Years of Impact

Over the past six years, we’ve grown from a small, dedicated team into a trusted care provider known for excellence across Newton-le-Willows and St Helens. Our journey has been shaped by:

• Outstanding care teams who go above and beyond every single day
• Strong relationships with clients, families, and local partners
• Consistent quality reflected in our care plans, training, and compliance
• A culture of kindness that runs through every visit, every conversation, every moment

Whether supporting someone with daily routines or helping them navigate complex health needs, we’ve always believed that care is more than a service—it’s a connection.

Looking Back, Moving Forward

We’ve celebrated countless milestones with our clients and staff, from birthdays and recoveries to promotions and qualifications. And while we’re proud of our past, we’re even more excited about what’s ahead.

In the coming months, we’ll be:

• Expanding our Key Worker programme to enhance continuity of care
• Investing in training and development to support our growing team
• Exploring new ways to innovate and improve our services

A Heartfelt Thank You

To our clients, families, staff, and supporters—thank you. Your trust, dedication, and belief in our mission have made these six years not just possible, but meaningful.

Here’s to the next chapter of care, compassion, and community.

With gratitude,
The Candour Care Group Team

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Whether you need a little extra support or full-time care, our team is here to provide personalised, compassionate care—right in the comfort of your own home.

What Makes Candour Care Different?

We believe care should feel like comfort, not compromise. That’s why our services are:

• Private and tailored to your individual needs
• Delivered by fully trained, friendly professionals
• Designed to help you stay independent, safe, and supported
• Available 7 days a week, with flexible scheduling

From medication support and personal care to companionship and mobility assistance, we bring the care to you—no clinics, no stress, no disruption.

Now Serving Croft, Culcheth & Nearby Villages

These vibrant communities deserve care that’s as personal as the people who live there. Whether you’re in a quiet lane in Croft or a family home in Culcheth, our carers are local, reliable, and ready to help.

We’re proud to extend our services to these areas, bringing our six years of excellence in care delivery to even more homes across Warrington.

Thinking of Switching Providers? It’s Easy.

If you’re currently receiving care but feel it’s time for a change, switching to Candour Care is simple. We’ll guide you through every step, from transferring care plans to introducing your new carer—no hassle, no pressure.

We handle the paperwork, the coordination, and the transition so you can focus on what matters: feeling safe, supported, and respected.

Ready to Learn More?

If you or a loved one live in Croft, Culcheth, or nearby and are looking for private home care with heart, we’d love to hear from you. Call us, email us, or pop by for a chat—we’re here to help.

Candour Care Group: Where care meets comfort, and community comes first.

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My personal connection to care deepened in 1995 when my son contracted meningitis and was left with complex needs. This life-changing experience kept me closely involved with the care community, even while I was out of work. Once his health stabilised, I became a Teaching Assistant at a mainstream secondary school, supporting children with additional needs—a role I found incredibly rewarding and held for 13 years.

Four years ago, I felt a strong pull to return to my roots in community care. I began working in Warrington as a Community Carer, a role I thoroughly enjoyed, although the travel proved challenging. That’s when I discovered Candour Care. From the moment I met Paul and Ashley during my interview, I knew I’d found something special. I began working in the community on Christmas Eve and later transitioned into the office as a Business Support Officer.

I absolutely love my job—no two days are the same, and I feel truly valued. Candour Care is more than just a workplace; it’s a dedicated team that cares deeply about both its staff and service users.

Outside of work, I enjoy walking my dogs, horse riding, and spending quality time with family and friends. I’m a proud mum of two children and three stepchildren, and family means everything to me.

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This award is especially meaningful because it reflects the incredible support and trust we’ve built within our community and among our valued clients. Being chosen by the people we serve reaffirms our commitment to providing compassionate, high-quality care and making a positive impact in the lives of those we assist.

The ceremony at The Geographical Society was nothing short of spectacular—an elegant venue that perfectly showcased the significance of this achievement. We are grateful to Family Business Unite for celebrating excellence and dedication among businesses like ours that prioritise family values, compassion, and community service.

2023 has been an extraordinary year for Candour Care Group. We are proud to have previously secured national titles and championships, and to add the People’s Choice Award to our list of accomplishments is truly inspiring. It motivates us to continue evolving and delivering the best possible care to those who rely on us.

We want to thank everyone who has supported us along this journey—our incredible team, our loyal clients, and our community. Your trust and encouragement drive us to excel every day.

Stay tuned for more updates and exciting developments from Candour Care Group. We look forward to continuing our mission of compassionate care and making a difference, one person at a time.

Here’s to more successes ahead!

— The Candour Care Group Team

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At Candour Care Wigan, we believe that everyone deserves to feel supported and valued in the comfort of their own home. That’s why we offer a range of services tailored to meet the needs of our clients, including:

Companionship: Providing friendly visits to combat loneliness and foster connections. Domestic Support: Helping with everyday tasks to make life easier.
Shopping Assistance: Ensuring our clients have what they need without the stress. Cleaning and Ironing: Keeping homes tidy and welcoming.

But that’s just the beginning! In the coming months, we are excited to announce that we will expand our offerings to include full care services. Whether it’s quick pop-in visits or comprehensive live-in care, we are dedicated to meeting the diverse needs of our community.

Susie’s commitment to providing high-quality care is at the core of our mission. She believes in empowering our clients to thrive and live with dignity and joy at home. With Candour Care Wigan, you can trust that you or your loved ones are in caring hands.

Join us on this journey as we work to enhance the lives of vulnerable adults in Wigan. Stay tuned for updates on our full range of services, and feel free to reach out if you have any questions or need support. Together, we can make a difference!

Welcome to the Candour Care family!

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In her short time with us, Kim quickly rose through the ranks, first becoming our Field Supervisor and now stepping into this vital leadership role. Her commitment to professional growth is evident, having recently completed her Level 3 Health & Social Care apprenticeship, which has equipped her to become an advanced practitioner in social care.

But that’s not all! Kim is also our resident Moving and Handling Trainer, First Aider, and Mental Health First Aider, playing a crucial role in ensuring our team is well-equipped to provide the highest standard of care.

Please join us in congratulating Kim on this well-deserved promotion! We are excited to see how she will continue to inspire both our team and the communities we serve. Here’s to a bright future ahead!

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